FAQ
Ordering & Fulfillment
How long does it take to process my order?
All items are handmade and custom-made to order. Please allow 3–5 business days for processing before your order ships.
What if my order requires a special-order patch?
Some custom hat orders require a special-order patch to match your design. In those cases, please allow an additional 7–21 business days for patch production before your order ships. We will notify you if your order requires a special-order patch or if extra time is needed.
How will I know when my order ships?
Once your order ships, you will receive a tracking number via email. Please check your spam or promotions folder if you don't see it in your inbox.
Shipping & Tracking
How long does shipping take?
Shipping times vary by carrier and are not guaranteed. Once your tracking number is emailed to you, you can use it to check the estimated delivery date directly with the carrier.
Are you responsible for carrier delays?
We are not responsible for delays caused by the carrier, weather, or incorrect addresses provided at checkout. Please double-check your shipping address before placing your order. For full details, see our Shipping Policy.
Returns & Exchanges
Do you accept returns or exchanges?
Due to the custom and limited-quantity nature of our products, we do not accept returns or exchanges. Please review your order carefully before submitting. For full details, see our Refund Policy.
Hat Fit
How do I know what size hat to order?
Most of our hats feature an adjustable strap or snapback closure designed to fit a wide range of head sizes. If you have questions about a specific style or blank base, feel free to reach out to us at sweetsouthernglamco@gmail.com before ordering.
Event Bookings
Can I book Sweet Southern Glam Co. for a private event?
Yes! We're available for private parties, girls' nights, pop-ups, and boutique events. We bring a curated selection of hats, designs, patches, chains, and accessories so your guests can create a hat they love.
What are the requirements for a private event?
- A minimum purchase of 10 hats is required.
- A $50 non-refundable booking deposit is required to reserve your date.
How do I book an event?
Visit our Book with Us page to reserve your date on Calendly, or email us at sweetsouthernglamco@gmail.com with questions.
Still Have Questions?
We're happy to help! Email us at sweetsouthernglamco@gmail.com and we'll get back to you as soon as possible.